HOSPES, exclusive Boutique hotels recognized in Spain, again is setting the customer service with a personalized touch to the customer service using advanced technologies to prologue the time in the experiences that our costumers get in our hotels.
Until now the costumer had a limited interaction with the personal and the services of the hotel before their arrvial. From now on, HOSPES will change the rules of the game in the sector of hotels.
The client will start to use the services and tools available from the moment of the reservation and will feel the most exclusive experience that is looking for before the check in.
A different app
The new app of HOSPES has been designed to anticipate the feelings that our costumers go through in our hotel and to facilate the contact with the personal of the hotel from the moment of the reservation. Once the client has made a reservation in a HOSPES hotel will get a direct access to the app. The messages are processed national and internationally.
The app is a digital space exclusive for HOSPES clients, that makes a great hit around the hotels in order to closer the digital experience to the personal experience. With the app of HOSPES the clients can take contact of the hotel to prepare the stay and to know all the services when making special requests.
The users of the app can explore the experiences recommended by HOSPES inside and outside the hotel to prepare their stay, just like requesting reservations or any other recommended experiences. The technology of HOSPES processes the information during the vists and previous clients, with the purpose to offer to new clients the best technologies both inteliggent and personalized.
During the stay of the hotel the app reaches recommendations of the users and offers a digital source to make requests or report any time of problem. The app opens a digital new space where the clients will get to know the hotel before entering it and adapting it to the services and possibilities.
The platform will offer more possibilities in the destination, just like the proper services of the hotel and the best way to obtain a greater satisfaction of our costumer. HOSPES has developed a tool with the help of the consulting LEXTREND, specialized in strategy and digital development, to explore new channels that get better the stay of our costumers in the hotel and to promove the loyalty to surprise the chain.